Handbook of customer satisfaction and loyalty measurement
Hil, Nigel
Handbook of customer satisfaction and loyalty measurement - 3 Ed. - England Gover Publishing Ltd. 2006 - 273p.
658.812 / HIL/HAN
Handbook of customer satisfaction and loyalty measurement - 3 Ed. - England Gover Publishing Ltd. 2006 - 273p.
658.812 / HIL/HAN