Joseph A.Michelli <br/><br/>
The New Gold Standard   5 Leadership Principals for creating Alegendry Customer Experence Courtesy of The Ritz Carlton Hotel Company 

 -  New Delhi  2008 
<br/><br/><label>ISBN: </label>9780071548335 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Front Office
<br/><br/><label>Dewey Class. No.: </label>658.4092  / MIC /NEW