TY  - BOOK
AU  - Joseph A.Michelli
TI  - The New Gold Standard : 5 Leadership Principals for creating Alegendry Customer Experence Courtesy of The Ritz Carlton Hotel Company
SN  - 9780071548335
U1  - 658.4092 
PY  - 2008///
PB  - New Delhi
KW  - Front Office
ER  -