VINCENT P, MAGNINI  CAROL J, SIMON <br/><br/>
A HOTEL MANAGERS HANDBOOK  189 TECHNIQUES FOR ACHIEVING EXCEPTIONAL GUEST SATISFACTION 

 - CANADA, USA  APPLE ACADEMIC PRESS  2016 
 - viii ; 247 
<br/><br/><label>ISBN: </label>9781771883481 
<br/><br/><label>Dewey Class. No.: </label> / VIN/REF