Vilanilam,J. V. <br/><br/>
More effective communication  a manual for professionals 

 - New Delhi  Response Books  2000 
 - 238 
<br/><br/><label>ISBN: </label>81-7036-830-8 
<br/><br/><label>Universal Decimal Class. No.: </label>658.45  / VIL/MOR