Sheth,Jagdish N. <br/><br/>
Customer relationship management  emerging concepts, tools and applications 

 - New Delhi  Tata McGraw-Hill  2010 
 - 544 
<br/><br/><label>ISBN: </label>978-0-07-043504-9 
<br/><br/><label>Dewey Class. No.: </label>658.812  / SHE/CUS