TY - BOOK AU - Cardon,Peter W. TI - Business communication: developing leaders for a networked world SN - 9780073403281 (alk. paper) AV - HF5718 .C267 2015 U1 - 658.4/5 23 PY - 2014///] CY - New York, NY PB - McGraw-Hill Education KW - Business communication KW - Business enterprises KW - Computer networks KW - Computer network resources N1 - Establishing credibility -- Interpersonal communication and emotional intelligence -- Listening, team communication, and difficult conversations -- Communicating across cultures -- Creating effective business messages -- Improving readability with style and design -- Email and other traditional for business communication -- Social media for business communication -- Routine messages -- Persuasive messages -- Bad-news messages -- Research and planning for business reports -- Completing business reports -- Planning presentations -- Delivering presentations -- Employment communications ER -