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008 200211b ||||| |||| 00| 0 eng d
020 _a9789386597038
040 _cBMS
082 _bMAK/CUS
100 _aMakhija, Jia
245 _aCustomer relationship management
250 _a2
260 _aMumbai
_bVipul Prakashan
_c2016
300 _a304
942 _2ddc
_cBK