000 00420nam a22001817a 4500
999 _c14347
_d14347
003 OSt
005 20200213202932.0
008 200213b ||||| |||| 00| 0 eng d
020 _a9789351495673
040 _cBSS
082 _a658.8
_bPOO/SER
100 _aPoojari, Arun S.
245 _aService marketing
250 _a1
260 _aMumbai
_bSheth Publishers Pvt. Ltd.
_c2016
300 _a120
942 _2ddc
_cBK