| 000 | 00355nam a22001217a 4500 | ||
|---|---|---|---|
| 020 | _a9781422143872 | ||
| 082 |
_a658 _bNAY/REF |
||
| 100 | _aNAYAR VINEET | ||
| 245 | _aEMPLOYEES FIRST CUSTOMERS SECOND TURNING CONVENTIONAL MANAGEMENT UPSIDE DOWN | ||
| 260 |
_aBOSTON _bHARVARD BUSINESS PRESS BOSTON MASSACHUSETTS _c2011 |
||
| 300 | _aVIII,198p | ||
| 942 | _cBK | ||
| 999 |
_c14827 _d14827 |
||