000			00365nam a22001217a 4500
020			_a9781771883481
082			_bVIN/REF
100			_aVINCENT P, MAGNINI _aCAROL J, SIMON
245			_aA HOTEL MANAGERS HANDBOOK _b189 TECHNIQUES FOR ACHIEVING EXCEPTIONAL GUEST SATISFACTION
260			_aCANADA, USA _bAPPLE ACADEMIC PRESS _c2016
300			_aviii ; 247
942			_cBK
999			_c15062 _d15062