| 000 | 00478nam a2200205Ia 4500 | ||
|---|---|---|---|
| 003 | OSt | ||
| 005 | 20170227130048.0 | ||
| 008 | 151006s9999||||xx |||||||||||||| ||und|| | ||
| 040 | _cDBIMR | ||
| 041 | _aENG | ||
| 082 |
_a658.812 _bHIL/HAN |
||
| 100 | _aHil, Nigel | ||
| 245 | _aHandbook of customer satisfaction and loyalty measurement | ||
| 250 | _a3 Ed. | ||
| 260 | _aEngland | ||
| 260 | _bGover Publishing Ltd. | ||
| 260 | _c2006 | ||
| 300 | _a273p. | ||
| 942 |
_cBK _2ddc |
||
| 999 |
_c5057 _d5057 |
||