000 00461nam a22001817a 4500
003 OSt
005 20171011121927.0
008 171011b xxu||||| |||| 00| 0 eng d
040 _cDBIMR
050 _a658.8
_bKAP/SER
082 _21
_a658.8
_bKAP/SER
100 _dKapoor, Ramneek
245 _aServices marketing
_bconcepts and practices
250 _a1
260 _aNew Delhi
_bTata McGraw Hill Education Pvt. Ltd.
_c2011
300 _a430
942 _2ddc
_cBK
999 _c6505
_d6505